Return Policy
Rali Product Return Policy
At Rali, we strive to ensure your satisfaction with our products. However, we understand that sometimes returns may be necessary. Please review our return policy below:
Returns
- Eligibility: Returns are accepted for unused products within 6 weeks of the original order date.
- Restocking Fee: A 15% restocking fee will be applied to all returned items.
To qualify for a return:
- The product must be unused and in its original packaging.
- Proof of purchase is required.
Non-Returnable Items
After the 6-week return window has passed, or if the product has been used, we cannot accept returns.
Customer Satisfaction
Your happiness is important to us. While we do not accept returns outside the policy above, we are committed to working with you to resolve any concerns. Please don’t hesitate to reach out to our customer support team at jeff@ralibike.com
Thank you for choosing Rali. We value your business and are here to help if you need assistance.